As we deliver using a third party carrier, we, unfortunately, cannot guarantee fragile items will be handled with perfect care. If you receive an item that is broken or severely damaged, please let us know within 48 hours and send us images of the package, along with a detailed description of its contents. Refunds, accommodations, or store credit will be considered on a case by case basis. Please do not discard the packaging and have patience as processing claims may take up to 7-10 business days.
